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Frequently Asked Questions

What is Tru Earth?

Tru Earth is a Canadian company that makes eco-friendly laundry detergent strips designed to reduce plastic waste and replace bulky liquid detergents.

Tru Earth focuses on sustainable laundry products that are lightweight, concentrated, and designed to reduce environmental impact while delivering effective cleaning performance.

Where are Tru Earth sheets manufactured?

Tru Earth laundry detergent sheets are manufactured in Canada under strict health and safety regulations.

Every Tru Earth Eco-Strip is produced in a Canadian facility that follows rigorous quality standards so customers can feel confident choosing a made in Canada cleaning product.

What are laundry detergent strips?

Laundry detergent strips are pre-measured, concentrated sheets of detergent that dissolve in water to clean clothes.

They are a liquidless laundry detergent alternative that replaces bulky bottles and reduces plastic waste.

Do laundry detergent strips actually work?

Yes, Tru Earth laundry detergent strips are designed to clean everyday loads effectively in all standard washing machines.

For heavily soiled loads or very hard water, you can increase the number of strips used to match your washing needs.

Are Tru Earth strips eco friendly?

Yes, Tru Earth is an eco-friendly laundry detergent that reduces plastic waste and eliminates excess water from traditional liquid formulas.

Because the strips are concentrated and lightweight, they reduce packaging waste and lower transportation emissions compared to liquid detergent bottles.

Are Tru Earth strips plastic free?

Tru Earth helps eliminate plastic detergent bottles, making it a plastic-jug free laundry detergent alternative.

By switching from liquid detergent to laundry sheets detergent, households can significantly reduce plastic waste.

Is Tru Earth a zero waste laundry detergent?

Tru Earth is a low waste and environmentally friendly detergent designed to reduce packaging and plastic use.

While no product is completely zero waste, Tru Earth significantly lowers household detergent waste compared to traditional formats.

Does Tru Earth offer a laundry detergent subscription in Canada?

Yes, Tru Earth offers a convenient laundry strips subscription in Canada.

Subscriptions allow you to receive detergent delivery on a schedule you choose and can be updated or paused at any time.

Can I change my Tru Earth subscription cadence?

Yes, you can change your subscription frequency or pack size at any time through your account.

Simply log in to your customer account or contact the customer experience team for help managing your subscription.

How much is shipping in Canada?

Shipping costs depend on order value and location within Canada.

Orders over the free shipping threshold qualify for free delivery, and subscriptions typically ship free within most regions of Canada.

How long does Tru Earth take to ship in Canada?

Orders are usually processed the same day or next day.

Delivery times may vary depending on weather, holidays, and carrier delays.

Will I be charged taxes on my order?

Yes, applicable Canadian taxes are collected at checkout.

The final total, including taxes and shipping, will be displayed before you complete your purchase.

What is Tru Earth's return policy in Canada?

Tru Earth offers a 30-day money back guarantee on orders in Canada if you are not satisfied with the product.

After you receive your first delivery, if you don't think it was worth your money, email us within 30 days for a refund. You may be asked to return the product, and return shipping costs are not included. Once received, a refund will be processed according to the original payment method.

How do I use Tru Earth laundry strips?

Place one strip in the drum or detergent drawer before adding clothes and start your wash.

Tru Earth dissolves in water and works in both top-load and front-load washing machines, including High Efficiency (HE) models.

Where do I place Tru Earth in a front load HE washing machine?

For best results, place the strip in the detergent dispenser of your HE washer.

If the compartment is small, tear the strip into smaller pieces so it fits properly.

How many Tru Earth strips should I use per load?

Use one strip per standard load of laundry.

For heavily soiled laundry, large loads, or very hard water, use two or more strips as needed.

Do Tru Earth strips work in cold water?

Yes, Tru Earth detergent strips dissolve and clean effectively in cold water.

Washing in cold water helps reduce energy usage while still delivering effective cleaning.

Can Tru Earth be used for travel?

Yes, Tru Earth strips are ideal as travel laundry detergent strips.

Because they are lightweight and liquid-free, they are easy to pack and airport friendly.

Why doesn't Tru Earth produce many suds?

Low suds do not mean low cleaning power. Tru Earth uses a HE-compatible low-sudsing formula.

Many detergents add extra suds for appearance, but modern washing machines perform best with low-sudsing formulas.

Is Tru Earth safe for wool?

Tru Earth can be used for hand-washing some wool garments with care.

Always follow garment manufacturer recommendations and dissolve the strip fully before washing.

Is Tru Earth safe for silk?

Tru Earth is not recommended for washing silk.

Silk garments typically require specialty cleaners or dry cleaning.

Is Tru Earth safe for cloth diapers?

Tru Earth can be used for cotton cloth diapers.

Always follow diaper manufacturer washing instructions, especially for diapers containing synthetic materials.

Is Tru Earth safe for moisture-wicking sports fabrics?

Yes, Tru Earth can be used on most synthetic performance fabrics.

Unlike some detergents, Tru Earth does not contain cationic surfactants that may reduce wicking performance over time.

What is the shelf life of Tru Earth?

Tru Earth should be used within three years of purchase.

Store in a cool, dry place to maintain performance.

Are Tru Earth strips septic safe?

Yes, Tru Earth detergent strips are safe for septic and grey water systems.

The formula is designed to dissolve completely without harming septic systems.

Where can I buy Tru Earth in Canada?

You can buy Tru Earth Canada products directly from ca.tru.earth.

Purchasing directly ensures access to subscriptions, bundles, and the full product range. You can also find local retailers through the store locator available on our website.

Is Tru Earth better than liquid laundry detergent?

Tru Earth offers a concentrated, plastic-jug free alternative to traditional liquid detergent.

It eliminates bulky bottles, reduces waste, and simplifies dosing while delivering effective cleaning.

Is Tru Earth a non-toxic laundry detergent?

Tru Earth is formulated to be a non toxic and environmentally friendly detergent option.

It avoids unnecessary harsh chemicals while remaining effective for everyday laundry needs.